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Evil Call Centre Scam

Computer users everywhere beware - phone scamming is on the increase again. This malicious act occurs when someone claiming to be from either a Windows or Microsoft call centre telephones you. The reason for their call, they say, is to warn you of a virus on your computer and to scare you into believing that you will be permanently kicked off the Internet. The caller will then ask you to run some checks on your computer. These may include Event Viewer, where they will show you numerous yellow and red exclamation marks and claim that these are caused by viruses. This is not true. These events are logged for a myriad of reasons, some of which are historical and quite mundane, such as your printer had run out of paper and failed to print or a web page you had once requested was down. The caller will then ask to take control of your computer and remove the virus for you, once you have paid them up to £200.


For some people, however, it doesn’t end there. Only last week, a local lady was not only conned out of £209 for a bogus virus removal but the scammers then locked her computer out completely and emptied her bank account of an additional £1,000.

These types of scam have been going on since at least 2008 and Microsoft is aware of the problem. However, apart from alerting people to the scams, there isn’t much more they can do. They do have this to say though:
“Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
So if someone claiming to be from Microsoft or Windows technical support calls you, we recommend the following:

  • Do not purchase any software or services.

  • Ask if there is a fee or subscription associated with the "service." If there is, hang up.

  • Take down the caller's information and immediately report it to your local authorities.

  • Never provide your credit card or financial information to someone claiming to be from “Microsoft tech support.”

Please tell your friends and family about these scams. If more and more people are able to stop making it financially worth their while, then the scammers might stop bothering innocent computer users.
For further information, see our blog at www.diamondbyte.co.uk/blog

Don’t just take our word for it.. Here are a few links

http://www.microsoft.com/en-gb/security/online-privacy/avoid-phone-scams.aspx
https://blog.malwarebytes.org/tech-support-scams/
http://netsecurity.about.com/od/securityadvisorie1/fl/How-to-Spot-a-Tech-Support-Scam.htm
http://www.theguardian.com/world/2010/jul/18/phone-scam-india-call-centres